First
Our account executives work closely with
you to develop a custom telephone survey
designed to get to the essence of your customers'
perceptions of your business.
Next
Using a computer-assisted telephony interview
(CATI) system, trained interviewers call
your customers. After completing a pre-determined
number of surveys for each location, customer
responses are tabulated and your custom
reports are made available to you on-line.
Then
You will be able to review the survey results
and reports at our web site by using your
unique user name and password. With this
data, you can:
Identify customers with specific problems.
This is an excellent opportunity to turn
dissatisfied customers into long-term,
loyal customers.
Identify strengths and weaknesses, as
perceived by your customers. You then
can determine if there is a need to enhance
customer satisfaction with existing
products and services, or if there is
a need for new products and services.
Reports may include:
Summary by
Company
Regions
Districts
Trend by
Company
Regions
Districts
Locations (store, branch, etc.)
Evaluation for each location shopped
Privacy Policy
All customer lists are, of course, strictly
confidential and are never sold or shared
with any other company or service.
Check below for more information on surveys:
Mail Surveys
Other services provided by Shoppers' View
TeleTrax
Telephone mystery shopping
ShopTrax
On-site mystery shopping
VideoTrax
On-site hidden video mystery shopping
Take the first step in building your
own productive and effective mystery shopping
program by contacting
one of our staff members or by filling
out the prospective client quote/info
form.
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