| Shoppers' View provides a
comprehensive, highly effective system of
feedback designed to improve sales and customer
service. Through telephone
mystery shops, on-site
mystery shops, hidden-camera
video shops, and customer
satisfaction surveys, we provide detailed
feedback on the effectiveness of your staff,
the presentation of your facility, and other
relevant details about what a customer or
prospect can expect to experience with your
organization.
Husband and wife team Steve Leach and
Catherine Farr formed Shoppers' View in
1993 to meet previously unmet needs in
their own multi-store retail organization.
As previous retail owners, Steve and Catherine
are firm believers in the service Shoppers'
View provides. They promote the same standards
of customer service within their organization.
In other words, we at Shoppers' View practice
what we preach.
We began with telephone mystery shopping, which was identified
as the most cost-effective for our clients. Today, Shoppers' View
is the largest telephone mystery shopping company in the world.
We perform thousands of "shops" each week using our custom,
state-of-the-art recording software to record and deliver digital
audio files to our clients, either as streaming audio files via
the Web or on compact discs. As we have evolved and grown, we added
the following services:
On-site mystery shopping
Hidden-video mystery shopping
Customer satisfaction surveys
Market research
These services are all a part of our
integrated, on-line mystery shopping and
reporting program.
Our key staff includes talented individuals with years of experience
in customer service with national and international organizations
such as Neiman-Marcus and McDonalds.
Take the first step in building your
own productive and effective mystery shopping
program by contacting
one of our staff members or by filling
out the prospective client quote/info
form.
Mission
We believe that the information provided
by Shoppers' View is an absolute necessity
for assuring that a company delivers high
quality, consistent, and effective sales
and customer service. It is our belief
that most people want to, and when given
the proper tools and information, will
improve their work performance. We at
Shoppers' View are prepared to provide
this information to clients who are willing
to motivate positively, encourage,
and train themselves and their employees.
We are committed to helping our clients
achieve personal and organizational growth
in a mutually profitable manner. Most
importantly, we pledge to provide our
services at the highest level of the standards
we promote.
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